SHOPPING AT EXHAIR.com.au ENSURES THAT YOU ARE BACKED BY A 100% MONEY BACK GUARANTEE THAT ALL PRODUCTS ARE 100% AUTHENTIC AND FRESH STOCK. We are a proud Australian company with our head office located in Perth, Western Australia, all products are dispatched from this location and 100% genuine. If you have any concerns please don't hesitate to contact our friendly customer service team at enquires@exhair.com.au

MONEY BACK GUARANTEE on Authenticity

TERMS AND CONDITIONS

SHOPPING AT EXHAIR.com.au ENSURES THAT YOU ARE BACKED BY A 100% MONEY BACK GUARANTEE THAT ALL PRODUCTS ARE 100% AUTHENTIC AND FRESH STOCK. If you have any concerns please don't hesitate to contact our friendly customer service team at enquires@exhair.com.au within 14 days of recieving order.

14 DAY HASSLE FREE RETURNS

Product must be returned, and arrive back in new condition with original box, packaging and contents. On return, your products will be inspected, please ensure that you take adequate measures to return items as new, as re-postage will be at your expense.
You must contact us before returning anything, and obtain a return authorisation.
Return Shipping is at the expense of the customer. If stock is faulty or not as ordered we will refund your shipping cost.

CONDITIONS:

HERE AT Exhair.com.au WE DO OUR BEST TO MAKE SURE YOUR GOODS ARRIVE ON TIME AND IN GOOD CONDITION.
Should your delivery be damaged in transit please contact us immediately.

GOODS LOST OR DAMAGED IN TRANSIT

YOU WILL ALWAYS BE REFUNDED VIA THE SAME METHOD YOU ORIGINALLY USED FOR PAYMENT.

These terms and conditions are subject to change at any time, with out notice. If you have questions please don't hesitate to contact us.

REFUNDS

Within Australia
Our postage cost is a flat rate of $10.95 to anywhere in Australia. FREE for orders over $100 

International deliveries
International postage rates are determined by your order's weight, size and your delivery location. Orders are shipped using Australia Post. Estimated delivery time is 3 weeks although certain destinations may take longer.

POSTAGE

All orders received are aimed to be dispatched within 2 business days

DISPATCH

 1) In the unlikely event you do not receive the correct quantity of products you ordered and were invoiced for, please advise the following information in writing (email ok) within 7 working days of receiving goods/order (a) The product name(s) and the quantity of product(s) you have been short supplied.

ORDER SHORTFALL CLAIMS

DAMAGED PRODUCT CLAIMS

1) In the event you receive any damaged products (goods) we will happily meet our legal and good natured obligations. In order for us to send out replacement products the following needs to be advised in writing (or email) within 7 working days of receiving goods. (a) The product name(s) and the quantity of damaged product(s) (b) A photo of the damaged goods.

Salon Orders